Vintage Roadside
Vintage Roadside

FAQ’s

Policy

 

 

FAQs

Q: Are your t-shirts 100% cotton?
A: Absolutely!

Q: Do your t-shirts run true to size?
A: Yes – noting that the t-shirts we offer have a modern, slightly contoured fit. We offer Bella t-shirts for women and Alstyle for men because of their high quality construction, size consistency, and comfortable, soft feel to the hand. If you find that you need to change your size, please return your t-shirt with a copy of your original invoice noting the size for which you would like to exchange.

WOMEN Chest Length   MEN Width Length
Small 31" - 33" 23" Small 18" 27"
Medium 34" - 36" 24" Medium 20" 29"
Large 37" - 39" 25" Large 22" 31"
Extra Large 39" - 41" 26" Extra Large 24" 32"
 XXL  41" - 43"  27" XXL 26" 33"

Q: How do I care for my t-shirt?
A: We recommend cool wash and drip or cool tumble dry. To keep your shirt looking great, never wash it in hot water, dry it on hot, or iron its screenprinted design.

Q: Do you use secure online ordering?
A: Yes! We use Authorize.net to process safe, secure online credit card transactions. Authorize.net offers the latest 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Authorize.net is the leader in online credit card transactions, offering the strongest encryption methods and security protocols available.

Q: What types of payment do you accept?
A: Visa, MasterCard, Discover, American Express, personal check, and money order.

Q: Will I receive confirmation that my order has been processed?
A: Yes, once your order has processed you will receive an Order Confirmation email. When your order is shipped out of our warehouse, we will send you a Shipping Confirmation email with a USPS Delivery Confirmation number or USPS Priority Mail International tracking number.

Q: How will my order be shipped?
A: We know that shipping costs are the least fun part of shopping online, so we will only charge you actual cost based on the weight of your order and the destination Zip / Postal Code.

In the US, we ship by USPS Priority Mail with Delivery Confirmation. For international orders, we ship USPS Priority Mail International with Online Tracking. When your order is shipped out of our warehouse, we will send you a Shipping Confirmation email with a USPS Delivery Confirmation number or USPS Priority Mail International tracking number.

Q: Can I track my order online?
A: Yes.
US: Although USPS Delivery Confirmation is not a true tracking system, shipping by USPS Priority Mail with Delivery Confirmation is one of the most efficient, cost effective options we can offer our customers. Logging on to USPS.com and entering your Delivery Confirmation number will allow you to confirm if your order is in transit or has been delivered.

International: USPS Priority Mail International does offer online tracking. To track your order, please log on to: USPS.com and enter your tracking number.

Q: If I need to exchange or return an item, where should I send it?
A: After receiving your Return Authorization Number from Vintage Roadside, please send your exchange or return to:

Vintage Roadside, LLC
4207 SE Woodstock Blvd, #510
Portland, OR 97206

Please be sure to read our entire Exchange and Return policy.

Please remember to include a copy of your invoice and detailed instructions specifying whether your return is an exchange or a refund. If an exchange, be sure to include detailed information specifying what size you would like in exchange.

Q: Does Vintage Roadside pay my return shipping if I need to return an item?
A: Except in the case of a warranty issue, we are unfortunately unable to pay for your return shipping to Vintage Roadside. What we can do to make your exchange easier is to pick up the cost of shipping out the new size to you.

Q: Do you offer gift certificates?
A: Not at this time, although we hope to offer that option soon.

Q: What is your National Trust for Historic Preservation special offer?
A: Vintage Roadside customers now have the option to select a free one-year basic membership to the National Trust for Historic Preservation with their order! (New members only please.) We at Vintage Roadside have been members for years and are more than excited to bring our customers this free membership offer (a $20.00 value).

Membership benefits include a free subscription to Preservation, the organization's award winning magazine, access to the National Trust's Member Center, a members-only website with special content, and discounts to great historic places across America including National Trust historic sites, select Historic Hotels of America, and museum shops.

To become a complimentary member, just select the National Trust membership box on the Billing Information page as you check out your order. In addition to seeing your free membership added to your shopping cart, you will receive an order confirmation email indicating your membership selection.

What is the National Trust for Historic Preservation? A private, non-profit membership organization dedicated to saving historic places and revitalizing America's communities.

A great example of the importance of the National Trust's preservation efforts is its recent focus on mom and pop motels of Route 66. Still found along the Mother Road, these historic motels are in jeopardy from both the wear and tear of passing years and the wrecking ball of new development. With the help of its members, the National Trust for Historic Preservation is working to preserve these iconic roadside stops for future generations.

Please note that this special offer is limited to one basic membership per billing address and is only available to new members. Also, please note that member benefits are non-transferable.

We hope that you will take advantage of this free membership offer to discover the important work being done by the National Trust for Historic Preservation...and maybe discover some great roadside treasures to visit on your next road trip!

In addition to working with the National Trust for Historic Preservation to bring this free membership offer to our customers, Vintage Roadside donates a percentage of sales to the National Trust for Historic Preservation in support of ongoing preservation efforts.

 

 

Policy

Shipping – US

We know that shipping costs are the least fun part of shopping online, so we will only charge USPS Priority Mail cost based on the weight of your order and the destination Zip / Postal Code. The cost to ship USPS Priority Mail starts at $4.60.

All orders are shipped by USPS Priority Mail with Delivery Confirmation. Priority Mail typically delivers 2-3 business days from the date of shipment. Please note that USPS does not guarantee the delivery date.

If you have provided a valid email address, you will be sent a Shipping Confirmation email once your order has shipped. Please note that the USPS Delivery Confirmation system is not a true package tracking system. It will confirm that your order has shipped and when your order is delivered.

All free shipping promotions items are shipped via USPS Priority Mail. Free shipping promotions apply to US orders only.

Shipping – International

We are happy to ship an order to most international destinations. The customer is responsible for the cost of international shipping as well as all duties and taxes charged at the time of importation. By Federal Law, we are required to follow all export laws with respect to declaration and customs documentation.

We ship internationally via USPS Priority Mail International only as this is most cost effective service offered by the USPS with online tracking. We know that international shipping can be expensive, so we will only charge you the actual cost based on the weight of your order and destination Zip / Postal Code.

Including order processing time, estimated delivery time is approximately 6-10 days from date of shipment. This estimated delivery time does not include any unforeseen delays in Customs. Cost for this service starts at $16.00.

Any free shipping promotions do not apply to international orders.

Returned Packages

We are not responsible for packages that are returned to us due to an invalid shipping address supplied by the customer. When a package is returned to us as Undeliverable, the customer will be notified by email. The merchandise total will be refunded to the credit card used in the transaction. If the customer still wishes to receive the merchandise, they will need to place a new order.

Lost/Stolen Packages

All domestic orders are sent with Delivery Confirmation. This service verifies delivery, providing you the date, Zip / Postal Code and the time your article was delivered. If delivery was attempted you will get the date and time of attempted delivery. Please report all suspected lost or stolen packages to Vintage Roadside as soon as possible. We will gladly work with you to locate your package.

If an order is determined to be lost, resends or refunds will not be initiated until at least 21 days after the initial shipment. This allows time for the USPS to determine if an item has been delayed or delivered incorrectly.

Placing an Order

Online
Orders submitted online are processed much faster than any of the other ordering methods, typically within two business days. We do not accept phone orders at this time.

We use SSL encryption to ensure your personal details are safe. We respect your privacy - your information will never be shared with any third party. See Privacy Policy below.

Postal Mail
If you’d prefer to send your order in by mail, please include:

  • Customer Name
  • Telephone Number
  • Email Address
  • Billing Address
  • Shipping Address
  • Item Number
  • Item Description
  • Item Price
  • Item Quantity
  • Payment (please see payment options below)

Please send all orders to:

Vintage Roadside
Attn: Orders Department
4207 SE Woodstock Blvd, #510
Portland, OR 97206

You will receive an Order Confirmation via email (if provided) when your order and payment are processed.

Payment Options

We accept Visa, MasterCard, Discover, and American Express.

If mailing your credit card information, please be sure to include the following:

  • Name as it appears on the card
  • Expiration Date
  • Security Code: This is a new security feature on your credit card created to help protect you from fraudulent use of your card. Your security code consists of three digits and can be found on the signature side of your card. It will be located on the far right. Providing this security code helps protect you by validating that you have the credit card in your possession and that the credit/debit card account is legitimate.

If you’d prefer not to pay by credit card, we also accept personal checks and money orders. Please pay to the order of Vintage Roadside. You may use the online store to calculate the total for you.

NOTE: Payment via check will delay shipment 5 business days to allow the check to clear. We apologize in advance for the inconvenience.

Exhanges and Returns

Your satisfaction is our number one priority. If you are not 100% satisfied with your purchase, we will happily exchange or refund your purchase.

You may return your item(s) in unused, resalable condition within 90 days for exchange or refund. Refunds are given in the same form as the original payment.

Return Merchandise Authorizations are required for all returns. To obtain a Return Merchandise Authorization Number (RMA), please contact us with the reason for the return. We will provide the RMA number by email.

Please include a copy of the invoice noting your RMA number. Clearly indicate on the invoice your desired action. If an item is to be exchanged, please specify the desired replacement (e.g. size, color, type, etc.)

All returns, whether exchange or refund, should be sent to Vintage Roadside, 4207 SE Woodstock Blvd, #510, Portland, OR 97206.

We are not responsible for lost or incorrectly addressed packages so we highly recommend returning your item via USPS, UPS, or FedEx with delivery confirmation or tracking information.

Warranty

Vintage Roadside warranties all products for defective materials or workmanship. Please contact us with any additional questions.

Copyright and Trademark Compliance

Vintage Roadside honors the intellectual property rights of others and has made every reasonable effort to determine rights and obtain permission to use images reproduced on the website and in the gift shop. If you believe that your work has been copied or used on this site in a way that constitutes copyright or trademark infringement, please contact Vintage Roadside, LLC at 4207 SE Woodstock Blvd, #510, Portland, OR 97206.

Copyright and Trademark Notice

All content on Vintage Roadside.com © Vintage Roadside, LLC unless otherwise noted. All rights reserved.

Vintage Roadside and the Vintage Roadside logo are trademarks of Vintage Roadside, LLC. Any questions regarding the use of trademarks or copyrights contained on this site should be directed to Vintage Roadside, LLC at 4207 SE Woodstock Blvd, #510, Portland, OR 97206

Privacy Policy

We respect your right to privacy and collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, email address, phone number, shipping address, and billing address. Vintage Roadside does not store your credit card information.

Vintage Roadside may occasionally deliver email offers to customers who have opted to allow us to communicate with them. Customers who ask to no longer receive such emails are marked as "Do Not Deliver" in our database.

Vintage Roadside will not rent or sell your name or personal information.

Vintage Roadside does utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. The cookies do not store any customer specific information, but only data generated by Vintageroadside.com. We use this information to improve the user-friendliness and functionality of Vintageroadside.com.

For more detailed information on our privacy policy, please read below:

The Use of Cookies
Vintage Roadside’s website places a session cookie on your computer. A cookie is a unique identifier that helps us understand how visitors navigate the site. The use of cookies is standard on the Internet and many major websites employ them. Most browsers automatically accept cookies; however, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept the cookie.

The cookie itself does not identify you, your email address or any other personal information. We use the information it provides to help us improve the site and our service, and to provide our visitors with a better experience while on the site. These cookies are not tied to personally identifiable information. There is no personal or aggregate data collected by these cookies. The cookies are used to track the flow of traffic through the site and to maintain a list of products that have been added to the shopping cart.

Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, and date/time stamp.

We use this information, which does not identify individual users, to analyze trends, to administer the site, and to improve your experience navigating through our website.

We do not link this automatically-collected data to personally identifiable information.

Ordering with Us
When purchasing products through Vintage Roadside.com, you are asked for credit card, billing, and shipping information. This information is transmitted using a secure, encrypted form. This credit card, billing and shipping information is gathered to bill customers for goods and services purchased and to ship merchandise. Vintage Roadside does not store your credit card information.

Testimonials
By communicating positive comments to Vintage Roadside regarding Vintage Roadside’s products you consent to allow Vintage Roadside to use those comments in whole or in part on Vintage Roadside.com. Vintage Roadside shall never use your full name, only your initials and location, when identifying the source of the comments.

Communications from the Site
Vintage Roadside may contact customers via email for various reasons. The details on when and why are explained below.

Order Confirmation Emails
After placing an order, a customer will receive a confirmation email with their shipping address and order details, including an order number.

In Stock and New Product Announcement Emails
Vintage Roadside’s In Stock and New Product Announcement Emails is an opt-in service that delivers emails to subscribers who want to be informed when a new product has been added to the Vintage Roadside gift shop or when an item that was out of stock becomes available.

In Stock and New Product Announcement Cancellation Emails
Anyone unsubscribing from the In Stock and New Product Announcement Emails will receive an email confirmation that they are unsubscribed.

Vintage Roadside may occasionally deliver email offers to customers who have opted to allow us to communicate with them. Customers who ask to no longer receive such emails are marked as "Do Not Deliver" in our database.

Sharing of Information
Vintage Roadside does not share aggregate or personal information with third parties.

Off-Site Links
Vintage Roadside provides links to other sites. Vintage Roadside is not responsible for the privacy practices or contents of these other sites.

Choice/Opt-Out
You can opt-out from receiving email and mailings from us by contacting us the following ways:

Send e-mail to info@vintageroadside.com
By calling (503) 239-6342
or contacting us via postal mail at:
Vintage Roadside, LLC
4207 SE Woodstock Blvd, #510
Portland, OR 97206

Additionally, at the end of every In Stock and New Product Announcement email, there is a link to opt-out of future mailings.